How to export SGBox GPG Key

This articles explain how to export the SGBox private and public keys in order to decipher your logs out of SGBox.

Requirements:

• SGBox version 4.2.0
• Only the default Admin user can export the key.
• The supervisor password must be set in SCM > Advanced Options, Supervisor Password.
  • Note: In case the previously set password is lost. customers are asked to open a ticket to SGBox support via the ticket platform(https://sgboxportal.sgbox.it) by entering “Password Change for Supervisor” in the subject of the ticket.

From SGBox go to SCM > Applications
Due to SoD restriction, keys are not available by default. You need to send an email to support@www.sgbox.it and asking for unlock it.

Once unlocked a new section Tools appears. Go to SCM > Applications > Tools
Install the application GPG key export and click PLAY button.

Insert the Supervisor password and the keys will be shown.
Take your time to copy and store them in a safe place.

Here couple of examples of how to decrypt logs: Log decryption